This is my second Kim backpack and I love it. Just had ordered the larger size and didn't realize I was sent the smaller one until I had removed the tags... oh well. Great color and great bag!
I love this bag. I can carry what I need and not feel like an over stuffed bag. Love the colour it is a true navy 😊
This is further to my previous review. I ordered another Kim bag which was apparently lost in transit by Canada Post. Upon reaching out to the company to check with Canada Post on the status of my bag, not only did they mail me another bag (I wanted it by a certain date and had already waited 15 days) but the new shipment came with some extra goodies much to my surprise. My interaction with Riley at customer support has been nothing short of amazing. Always prompt in responding to all my queries. It has been a pleasure dealing with customer support and how often does one get to say that nowadays. This company is a class act! They care and it shows !!!
I first bought one of the Kim bags as a gift for a friend and after seeing how happy she was with it, bought one for myself. Love the feature of having the backpack change to a shoulder bag so easily. Also their customer service is amazing. Very prompt responses. Very satisfied with my purchases.